Shipping & Returns
Delivery times, shipping rates, and how to return an item if you need to.
Shipping Information
Processing Time
Orders are processed and shipped within 1-2 business days. Orders placed before 2:00 PM Central typically ship the same day.
Shipping Methods
We ship via UPS and FedEx. Available options at checkout:
- Ground Shipping (3-5 business days)
- 2-Day Express
- Overnight (order by 2:00 PM Central)
Free Shipping
Free ground shipping on orders over $250 to the continental United States. Orders under $250 ship for a flat $14.87.
Shipping Area
We currently ship to all 50 US states. Alaska, Hawaii, and territories may have additional shipping charges. International shipping is not available at this time — contact us for special arrangements.
Return Policy
30-Day Returns
We accept returns on unused, unopened items within 30 days of delivery. Items must be in original packaging with all tags and labels intact.
How to Return
- Contact us at 440-966-1177 or info@midwestindsupply.com
- Provide your order number and reason for return
- We'll provide a return authorization number (RA#)
- Ship the item back with the RA# clearly marked
Return Shipping
Return shipping costs are the responsibility of the buyer unless we made an error (wrong item, damaged item, etc.). We recommend using a trackable shipping method.
Refunds
Refunds are processed within 3-5 business days of receiving the returned item. Credit will be applied to your original payment method.
Exceptions
The following items cannot be returned:
- Items marked "Final Sale" or "Clearance"
- Used or opened items (unless defective)
- Special orders or custom items
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately. We'll arrange for a replacement or refund at no additional cost to you.
Please keep the original packaging and take photos of any damage for our records. This helps us process your claim quickly and prevent future issues.