Return Policy

Overview

At Midwest Industrial Supply & Surplus, we want you to be completely satisfied with your purchase. We understand that buying surplus cutting tools requires confidence in your supplier, and we stand behind our products.

Return Eligibility

Items may be returned within 30 days of delivery if they meet the following conditions:

• Item is in original, unused condition
• Item is in original packaging
• Item has not been modified, sharpened, or altered
• Item includes all original accessories and documentation
• Return request is initiated within 30 days of delivery

Non-Returnable Items

The following items cannot be returned:

• Used or modified tools
• Custom or special-order items
• Items marked as "Final Sale" or "Non-Returnable"
• Items without original packaging
• Items returned after 30 days

How to Initiate a Return

To return an item:

1. Contact our customer service team at info@midwestindsupply.com
2. Provide your order number and reason for return
3. Receive a Return Merchandise Authorization (RMA) number
4. Pack the item securely in original packaging
5. Include the RMA number on the outside of the package
6. Ship the item to our designated return address

Important: Returns without an RMA number will not be accepted.

Return Shipping

Regarding return shipping costs:

• Defective or incorrect items: We will provide a prepaid shipping label
• Change of mind returns: Customer is responsible for return shipping costs
• We recommend using a trackable shipping method
• Insurance is recommended for high-value items

Refund Process

Once we receive your return:

• Items will be inspected within 3-5 business days
• Approved refunds will be processed within 5-7 business days
• Refunds will be issued to the original payment method
• Original shipping costs are non-refundable (unless item was defective)
• A restocking fee of 15% may apply to some returns

Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order. This ensures the fastest processing time and guarantees availability of your desired item.

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of delivery
• Provide photos of the damage or defect
• Keep all original packaging for inspection
• We will arrange for replacement or full refund

Order Cancellation

Regarding order cancellations:

• Orders may be cancelled within 2 hours of placement
• Once an order has shipped, it cannot be cancelled
• Cancelled orders will be refunded within 3-5 business days

Contact Us

If you have questions about our return policy, please contact us: